FREQUENTLY ASKED QUESTIONS

General

  • What is ChaseBid.com?

    ChaseBid.com is an online bidding platform, which allows shoppers to get luxury & electronic goods at highly discounted prices through its lowest unique bid auction mechanism.

  • How old do I have to be to join ChaseBid.com?

    You must be 18 years or older to join our platform, however, there is no upper limit to participate in auctions.

  • Is it free to join ChaseBid.com?

    Yes, it is absolutely free to register on ChaseBid.com. On successful signup, you get 5 free bids to experience our platform and enter into auctions of your choice.

  • How can I register with ChaseBid.com?

    Registration is simple, Click the Sign Up link and follow the instructions. Once signed up you can bid for your dream products and services immediately. You can register with us using your existing gmail, Facebook or twitter account we ensure that we take care of your privacy.

  • How can I purchase bids once I used up my free bids?

    ChaseBid.com accepts payments thtough multiple payment gateways (CC Avenues and Paytm).  Debit cards, Visa/Master/American Express Credit Cards and Online Wallets work.

  • Can I delete my account if I don’t want to use it anymore?

    Yes, you may. Please go to your account and click on ‘Deactivate my Account’ button.

  • How safe is my personal data shared during signups?

    You can be rest assured of your personal information. We have a strict privacy policy and will never share your details with any third party. To know more about our privacy policy click here.

  • What are Bid Credits?

    Bid Credits are the number of bids you get on signup or on purchase of a bid package. Bid Credits will be consumed as per the auction types.

  • What are bonus points?

     Bonus points are the free points you get along with bid credits on signing up with ChaseBid.com and on purchase of bid packages. Bonus points are also awarded to registered users for various engagement activities carried out on ChaseBid.com like refer a friend, sharing of Auctions on Social Media channels, link to social media channels etc.

  • How can I redeem bonus points?

    You can redeem bonus points via the "Redeem Bonus Points" section in your main menu. You need to have a minimum of 100 bonus points to be able to exchage them for free bids. The more bonus points you collect the more free bids you can redeem.


Auctions

Category

Winners and Prizes

  • When is the winner announced?  

    ChaseBid.com announces winners within 48 hours after an auction ends. We ensure that we do necessary checks, verification and only after confirmation, we announce the auction winner. You can find the previous Auction Winners under the Recently Closed Auctions Section on the home page.


  • What happens when I win an auction?

    When you win, our executive from Customer Care will contact you and guide you on how to claim your prize.

    Then you need to complete the ChaseBid.com Winner’s Form in your account to confirm your personal details along with your preferences for delivery of item particulars and state all your preferences and how you want to receive the item you have won. 

    Please ensure that you provide your phone number correctly in your ChaseBid.com Profile to coordinate with you immediately This whole process usually takes around 5 working days depending upon how fast we get the requested information from you.


  • Are all the products new?

    At ChaseBid.com, all the items are new and sourced from reputed suppliers and we ensure that all necessary warranties are in place. Be rest assured about the quality of products at ChaseBid.com.


  • Do I have to pay for delivery if I win? What about taxes?

    ChaseBid.com offers free shipping worldwide for all winners. However, in regards to taxes, the rules of ChaseBid.com are:

    • Customs, taxes, VAT, and other location-specific fees are not charged through the ChaseBid.com platform.
    • Customs, taxes, VAT, and other location-specific fees and the laws surrounding them vary by location. Payment of these fees is the responsibility of the buyer and cannot be covered by ChaseBid.com. 
    • We cannot provide order-specific advice regarding Customs, taxes, VAT, and other location specific fees. If you have questions, we recommend consulting your local import laws and contacting your local auhorities for additional details.
  • Can I buy the product?  

    No, this facility is currently not available on our platform. Please check this section for updates.

  • What happens if my gift card/ voucher expires?

    Usually all gift cards will have sufficient time for you to make use of it. However, once you receive your vouchers either in paper or digital format, ChaseBid.com will not be responsible thereafter for any expiration dates.

  • Can I spend my voucher across multiple products and days?

    Usually, this is possible with most vouchers. However, specific rights and restrictions are subject to the terms and conditions of the associated gift partner that issues the voucher and ChaseBid.com is not responsible for variations between regulations at the different partner centres.

    Once you win, we recommend you to kindly go through the terms and conditions associated with the gift card/ voucher in order to make full use of it.

  • Upon winning, can I change my voucher for a different gift partner for the same amount?

    No, you cannot change the voucher you won.

  • What Happens after I win a Car/ Bike/ Scooter?

    After Winning the car , Once your History is checked a Congratulatory mail would follow with car details / cost break up. And the winner will be asked to provide all the KYC details mentioned in the mail.

  • When will I receive my Car/Bike/Scooter?

    Post all KYC details etc are acquired from you & post confirmation from the car dealer , on payment , kindly proceed with payment from your side  ( On road charges). This entire process will take 10 weeks – including the delivery of the car. Any particular Changes in the car if extra For eg Diesel variant etc would be charged extra to the winner and has to be paid by the winner.